Store Policies

Shipping Policy

What you'll find:

• Shipping rates and delivery timeframes
• Processing times for orders
• Packaging and handling information
• International shipping options (if available)
• Tracking information and delivery updates

Most orders ship within 1-2 business days with tracking provided.

Return & Refund Policy

What you'll find:

• Return timeframe and conditions
• Refund processing times
• Exchange options and procedures
• Condition requirements for returns
• How to initiate a return or exchange

We want you to love your tumbler! Easy returns within 30 days.

Privacy Policy

What you'll find:

• How we collect and use your personal information
• Data security measures and protection
• Cookie usage and website tracking
• Third-party service providers
• Your rights regarding your personal data

Your privacy matters to us. We protect your information and never sell your data.

Terms of Service

What you'll find:

• Website usage terms and conditions
• Purchase agreement and order acceptance
• Intellectual property rights
• Limitation of liability
• Dispute resolution procedures

Clear terms that protect both you and our business.

Payment Information

Accepted Payment Methods:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal and digital wallet options
• Shop Pay for faster checkout
• Apple Pay and Google Pay (where available)

Billing Policy:

• Charges processed when order ships
• Secure payment processing with encryption
• No hidden fees or surprise charges
• Clear itemized receipts provided

Quality Assurance

• Insulation Guarantee: Double-wall vacuum insulation performance
• Material Safety: BPA-free, food-grade stainless steel
• Durability Promise: Built to withstand daily use
• Design Quality: Fade-resistant, scratch-resistant finishes

If your tumbler doesn't meet our quality standards, we'll make it right.

Custom Order Policy

• Design Approval: All custom designs require approval before production
• Timeline: Custom orders typically take 2-3 weeks
• Changes: Design changes must be requested within 24 hours
• Cancellations: Custom orders cannot be cancelled once production begins
• Quality: Same high standards apply to all custom work

How We Help

• Response Time: We respond to inquiries within 24 hours
• Contact Methods: Email through our contact form, social media
• Order Support: Help with orders, tracking, and product questions
• Problem Resolution: We work quickly to resolve any issues

Contact our customer service team for any questions or concerns.

• Business Registration: Properly licensed and registered business
• Tax Compliance: Sales tax collected where required by law
• Consumer Protection: Compliant with consumer protection laws
• Accessibility: Committed to website accessibility standards